Terms of service

Last Updated: 1 July 2026

Purpose

These Terms of Service govern your access to and use of the ZURO website, products and services.

By accessing or using our website, creating an account or placing an order, you agree to these Terms of Service, together with our:

Privacy Policy
Shipping Policy
Returns & Refund Policy
Warranty Policy (where applicable)
Competition Terms & Conditions (where applicable)
Any other policies published on our website from time to time.

These Terms of Service explain the rights and responsibilities of both you and ZURO when using our website, purchasing our products, or otherwise interacting with our brand.

Overview

Welcome to ZURO.

Throughout these Terms, the words "ZURO", "we", "our", and "us" refer to ZURO.

Our website is powered by Shopify, which enables us to provide our online store and related services.

Please read these Terms carefully before using our website. By accessing, browsing or using our website, you acknowledge that you have read, understood and agree to these Terms of Service, together with our:

If you do not agree with these Terms, you should not access or use our website.

1. Access and Accounts

By using this website, you confirm that you are at least 18 years of age or, if under 18 years of age, are using the website under the supervision of a parent or legal guardian.

When creating an account or placing an order, you agree to provide accurate, complete and current information, including your name, email address, billing details and shipping information.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You must notify ZURO immediately if you believe your account has been accessed without your authorisation.

Accounts may not be transferred, sold or assigned to another person without our written consent.

2. Products

We make every reasonable effort to ensure that product descriptions, specifications, colours, images and other information displayed on our website are accurate at the time of publication.

However, the appearance of colours and products may vary depending on your device, screen settings or browser, and we cannot guarantee that your display will accurately reflect the actual product.

We reserve the right to:

Update or correct product descriptions, specifications or pricing;
Discontinue products;
Modify product features or specifications;
Limit quantities available for purchase;
Refuse or cancel orders where reasonably necessary; and
Correct any errors, inaccuracies or omissions.

Product information may be updated from time to time without prior notice.

3. Orders

Placing an order with ZURO constitutes an offer to purchase our products.

An order is not accepted until payment has been successfully processed and ZURO confirms acceptance of your order.

We reserve the right to refuse, cancel or limit any order where reasonably necessary, including where:

Products become unavailable;
Pricing errors occur;
Fraudulent activity is suspected;
Payment cannot be authorised; or
Incorrect information has been supplied.

If an order cannot be fulfilled after payment has been received, we will notify you and provide an appropriate refund where required.

4. Pricing and Payment

All prices displayed on our website are in Australian Dollars (AUD) unless otherwise stated.

Prices may change without notice.

Shipping costs, where applicable, are calculated during checkout.

By placing an order, you warrant that:

You are authorised to use the payment method provided;
Your payment details are accurate; and
Sufficient funds are available to complete the purchase.

We reserve the right to cancel any order where payment cannot be successfully processed.

5. Shipping and Delivery

Orders are processed in accordance with our Shipping Policy.

Delivery timeframes are estimates only and may vary depending on your location and the shipping provider.

ZURO is not responsible for delays caused by:

Shipping carriers;
Customs processing;
Severe weather;
Public holidays; or
Circumstances outside our reasonable control.

Risk in the products passes to you upon delivery to the address specified in your order, unless otherwise provided under Australian Consumer Law.

6. Intellectual Property

Unless otherwise stated, all content available on the ZURO website is owned by or licensed to ZURO.

This includes, but is not limited to:

Trademarks;
Logos;
Product names;
Photographs;
Graphics;
Videos;
Written content;
Website design; and
Branding.

You may access our website for your personal, non-commercial use only.

You must not reproduce, copy, modify, distribute, publish, sell or otherwise exploit any part of the website without prior written permission from ZURO.

Nothing contained within these Terms grants you any licence or ownership rights in ZURO intellectual property.

7. Limitation of Liability

To the maximum extent permitted by law, ZURO is not liable for any indirect, incidental, consequential or special loss or damage arising from your use of our website, products or services.

Nothing in these Terms excludes, restricts or modifies any rights or remedies available under the Australian Consumer Law or any other applicable legislation.

8. Governing Law

These Terms of Service are governed by the laws of Queensland, Australia.

You agree that any disputes arising from these Terms or your use of the ZURO website will be subject to the exclusive jurisdiction of the courts of Queensland, Australia.

9. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business practices, products, services or legal obligations.

The latest version will always be available at https://zuro.au.

Continued use of our website after updated Terms have been published constitutes acceptance of those changes.

Policy Review

These Terms of Service may be updated from time to time to reflect changes in our business practices or legal obligations.