Shipping policy
Last Updated: 1 July 2026
Purpose
At ZURO, we're committed to getting your order to you as quickly and safely as possible.
This Shipping Policy explains how orders are processed, dispatched and delivered, including information about shipping timeframes, tracking, delivery responsibilities and customer support.
By placing an order through the ZURO website, you acknowledge that you have read and understood this Shipping Policy.
Order Processing
Orders are typically processed within 1–3 business days after payment has been received.
During product launches, promotional periods or public holidays, processing times may be slightly longer. If this occurs, we'll always work to dispatch your order as soon as possible.
Once your order has been shipped, you'll receive a confirmation email with tracking information where available.
Shipping Within Australia
Shipping costs are calculated at checkout based on your delivery address and selected shipping method.
Estimated delivery timeframes displayed at checkout are provided by our shipping partners and are estimates only. Delivery times may vary depending on your location and circumstances outside our control.
International Shipping
Where available, international shipping options and pricing will be displayed during checkout.
For international orders, customers may be responsible for customs duties, import taxes or other government charges imposed by the destination country. These charges are not included in the purchase price or shipping costs unless otherwise stated.
Tracking Your Order
Once your order has been dispatched, we'll send your tracking details via email where available.
Tracking updates are provided by the shipping carrier and may take time to appear after your parcel has been collected.
Delivery Delays
While we work with trusted shipping partners to deliver your order promptly, delivery timeframes cannot be guaranteed.
Occasionally, delays may occur due to factors outside our control, including carrier delays, severe weather, customs processing, public holidays or peak shipping periods.
Incorrect Shipping Information
Please ensure your delivery address is accurate before completing your order.
If you notice an error after placing your order, please contact us immediately at enquiries@zuro.au
While we'll do our best to assist, we cannot guarantee changes can be made once an order has been processed or dispatched.
Lost or Damaged Parcels
If your parcel is lost or arrives damaged, please contact us as soon as possible at enquiries@zuro.au
We'll investigate the issue with the shipping provider and work with you to resolve it as quickly as possible.
Shipping Restrictions
ZURO currently ships to locations serviced by our shipping partners.
If we're unable to deliver to your address, we'll contact you as soon as possible to discuss available options or arrange a full refund where appropriate.
Contact Us
If you have any questions about this Shipping Policy or your order, please contact us:
Email: enquiries@zuro.au