Privacy policy

Last updated: 30 June 2026

 

Purpose

At ZURO, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information, as well as the choices and rights you have regarding that information.

By using the ZURO website, participating in ZURO events, completing surveys, entering competitions or giveaways, or otherwise interacting with ZURO, you acknowledge that you have read this Privacy Policy.

 

 

Scope

This Privacy Policy applies to all interactions with ZURO, including our website, online store, surveys, competitions, events, product trials, social media channels and any other products, services or activities operated by ZURO.


 

About ZURO

ZURO is an Australian sports brand that designs and supplies football boots created specifically for female athletes.

Our website is powered by Shopify, and we use trusted third-party service providers to help us operate our business, improve our products and communicate with our customers.

 

 

Information We Collect

Depending on how you interact with ZURO, we may collect the following personal information.

Personal Information

  • First name
  • Last name
  • Email address
  • Mobile phone number
  • Shipping address
  • Billing address

Product & Athlete Information

  • Sports you play
  • Playing age group
  • Current club (optional)
  • Boot size
  • Product preferences
  • Comfort ratings
  • Fit ratings
  • Product feedback
  • Survey responses
  • General comments

Marketing Information

  • Waitlist registrations
  • Marketing preferences
  • Email marketing preferences
  • SMS marketing preferences (where applicable)
  • Instagram handle (optional)

Website Information

  • Device identifiers
  • IP address
  • Browser type
  • Device information
  • Cookies
  • Website usage information
  • Analytics information

 

 

How We Collect Your Information

We may collect your personal information when you:

  • Visit the ZURO website
  • Create an account
  • Purchase a product
  • Join our waitlist
  • Subscribe to our marketing communications
  • Complete a survey or feedback form
  • Enter a competition or giveaway
  • Attend a ZURO event
  • Participate in a boot fitting, product trial or product testing session
  • Contact us by email, phone or through our website
  • Interact with ZURO on social media
  • Otherwise provide information directly to ZURO

 

How We Use Your Information

We use your personal information to:

  • Process and fulfil orders
  • Deliver products and services
  • Provide customer support
  • Improve ZURO products through research, development and customer feedback
  • Analyse product testing, survey responses and athlete feedback
  • Improve our website, products and customer experience
  • Administer competitions and giveaways
  • Contact competition winners
  • Respond to enquiries and other communications
  • Send marketing communications where you have provided your consent
  • Comply with applicable Australian laws and regulatory requirements
  • Protect the security, integrity and operation of our business
  • Detect, investigate and prevent fraud, unauthorised access, and other unlawful activity.

 

 

Product Testing & Demo Events

When you participate in a ZURO boot fitting, demo day, product trial or other product testing activity, we may collect information about your experience with our products.

This may include:

  • Boot size
  • Comfort ratings
  • Fit ratings
  • Sports played
  • Playing age group
  • Product preferences
  • Written feedback
  • Suggestions for future improvements

This information helps us better understand the needs of female athletes, improve existing products and support the development of future ZURO products.

 

 

Marketing Communications

If you choose to receive marketing communications from ZURO, we may send you information about:

  • Product launches and updates
  • Early access opportunities
  • Exclusive offers and promotions
  • Competitions and giveaways
  • Events and product experiences
  • Brand news and announcements
  • Other information we believe may be of interest to you

You can unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.

 

 

Competitions & Giveaways

When you enter a ZURO competition or giveaway, we may collect and use your personal information to:

  • Record and administer your entry
  • Verify your eligibility and eligibility
  • Contact winners
  • Deliver prizes
  • Respond to competition-related enquiries
  • Comply with applicable Australian laws and regulatory requirements

Competition-specific rules are available in the applicable ZURO Competition Terms & Conditions.

 

 

Third-Party Service Providers

To help operate our business, we use trusted third-party service providers to support our website, products, services and business operations.

These providers may include:

  • Shopify
  • Klaviyo
  • Tally
  • Zapier
  • Payment service providers
  • Shipping and fulfilment providers
  • Analytics and website service providers
  • Other service providers engaged to support ZURO's operations

These providers may collect, store or process personal information on our behalf only to the extent necessary to provide their services to ZURO.

 

 

Third-Party Websites

Our website or communications may contain links to third-party websites or services that are not operated by ZURO.

ZURO is not responsible for the privacy practices, content or security of third-party websites. We encourage you to review the privacy policies of those websites before providing any personal information.

 

 

Cookies

ZURO uses cookies and similar technologies to improve the performance and functionality of our website, understand how visitors use our website, personalise your browsing experience and support the delivery of our products and services.

Most web browsers allow you to manage, restrict or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of some parts of our website.

For more information about how we use cookies, please refer to our Cookie Policy (where applicable).

 

 

Data Security

ZURO takes reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification and disclosure in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

While we take reasonable steps to protect your personal information, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.

 

 

Accessing or Updating Your Information

Subject to applicable Australian law, you may request to:

  • Access your personal information
  • Correct or update inaccurate or incomplete personal information
  • Request the deletion of your personal information where permitted by law
  • Withdraw your consent to receive marketing communications

To make a request, please contact ZURO using the contact details provided in this Privacy Policy.

 

 

Retention of Information

ZURO retains personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our products and services, comply with applicable Australian laws and regulatory requirements, resolve disputes and operate our business.

When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify the information where permitted or required by law.

 

 

Information Relating to Minors

ZURO recognises that some competitions, surveys and activities may be open to entrants under 18 years of age.

Where parental or guardian permission is required by applicable Australian law, entrants under 18 years of age must have the permission of a parent or legal guardian before providing personal information or entering a competition.

If we become aware that personal information has been collected from a minor in circumstances that do not comply with applicable law or these requirements, we will take reasonable steps to delete or de-identify that information where appropriate.


 

Changes to This Privacy Policy

ZURO may update this Privacy Policy from time to time to reflect changes to our business, products, services, legal obligations or privacy practices.

The most current version will always be available on our website and will include the date it was last updated.

 

 

Privacy Complaints

If you believe ZURO has breached your privacy or mishandled your personal information, please contact us using the details provided in this Privacy Policy.

We will investigate your complaint and respond within a reasonable timeframe in accordance with applicable Australian privacy laws.

 

 

Contact Us

If you have any questions about this Privacy Policy, how ZURO manages your personal information, or wish to exercise your privacy rights, please contact us.

ZURO Pty Ltd
ABN: 56 695 014 496
Email: enquiries@zuro.au
Website: https://zuro.au